FAQs

We know that choosing the perfect magnetic screen door for your home involves a lot of details. To make your shopping experience as seamless as possible, we've compiled answers to our most frequently asked questions. If you can't find what you're looking for, our customer support team is always here to help.

Products & Customization

Common questions about our magnetic screen doors and custom options.

How are your screen doors different from the cheap ones on Amazon?

We're well aware of the common issues with cheap screen doors—magnets falling out, mesh tearing in months, and blowing open in the wind. Amief Home focuses on delivering a premium, custom experience. Our screen doors feature heavy-duty industrial mesh, full-length built-in magnetic seams, and weather-resistant reinforced edges. Most importantly, we offer Custom Fit sizing exact to the inch, ensuring your screen fits your door frame perfectly like a custom-built screen—no sagging, no bunching.

I have an energetic big dog and a cat that loves to scratch. Will your screen door hold up?

Absolutely! We know pets are the ultimate test for any screen door. That's exactly why we offer a Heavy-Duty Pet-Proof Mesh upgrade. It’s specifically engineered to withstand the impact of large dogs and the scratching of cats. Not only is it tear-resistant, but it also snaps perfectly back into place right after your pets run through.

How do I measure my door frame to get that perfect custom fit?

Measuring is foolproof! You simply need to measure the exact width and height from the outer edge to the outer edge of your door frame. You don't need to do any complex math or leave extra room for margins. We provide a detailed, step-by-step visual measuring guide on every custom product page.

What border colors do you offer?

We currently offer classic Black, crisp White, and versatile Gray borders, allowing your screen door to blend seamlessly with your home's aesthetic.

Installation & Maintenance

How to install, protect, and care for your screen door.

Is installation difficult? Do I need to hire a pro or drill holes?

Not at all! Our screen doors are designed for a 10-Min Damage-Free Setup. You simply use our included industrial-grade Velcro to secure it to your door frame. No drills, no noise, and absolutely no damage to your property.

What does your "Protection Plan" cover?

If your mesh gets accidentally torn, scratched by a pet, or if the magnetic seal ever loses its grip during the covered period, we will provide a free replacement. Zero deductibles, no questions asked—just total peace of mind.

How do I clean my screen door if it gets dirty?

Our mesh material is incredibly low-maintenance. For everyday cleaning, simply use a vacuum with a brush attachment to gently remove dust, or wipe it down with a damp cloth. For a deep clean, you can easily detach it from the Velcro, hand wash it, and reattach it once it's dry.

Shipping & Delivery

Production timelines, delivery estimates, and shipping options.

How long does it take to ship a custom screen door?

Because each custom screen door is hand-cut and sewn exactly to your unique dimensions, our production time is typically 3 to 5 business days. Once production is complete, we ship your order immediately.

How long will it take to arrive after shipping?

We offer multiple shipping options. Standard Shipping typically takes 7 to 14 business days. You can also select Expedited Shipping at checkout. Exact estimated delivery dates will be calculated dynamically at checkout based on your address.

Do you offer free shipping?

Yes! We offer free standard shipping across the US for all orders over $49.9.

Warranty & Returns

Sizing support, remakes, and how to get help.

What if the custom screen door I receive is the wrong size?

We stand behind our craftsmanship 100%. If the dimensions are incorrect due to a manufacturing error on our end, we will gladly remake and ship you a replacement at absolutely no cost. Please note that because custom products are made to order, we cannot offer full refunds for sizing errors made by the customer during checkout, but we will gladly work with you to provide a discounted remake.

How can I contact customer support?

Our support team is always ready to help. You can reach us via the Live Chat bubble in the bottom right corner of your screen, or email us at support@amiefhome.com. We promise to respond to all inquiries within 24 hours.

Didn't find your answer?

Our support team is always ready to help. Reach us via Live Chat or email support@amiefhome.com. We respond to all inquiries within 24 hours.