Refund policy

Changes, Cancellations, and Refunds

At Amief Home, we work hard to ensure you are 100% satisfied with your purchase. Please keep in mind that many of our Magnetic Screen Doors are sized specifically for various door frames, so it is important to double-check your measurements before finalizing your order.

Order Changes & Cancellations Since order processing and production typically start the morning after an order is placed, we are happy to accommodate changes or cancellations as long as you contact us within 24 calendar hours of submitting your order.

  • Within 24 Hours: If you cancel your order during this 24-hour window, we will issue a full refund to your original payment method.

  • After 24 Hours: Under no circumstances can we refund any money or issue credits if the cancellation or change request occurs beyond this 24-hour period.

  • Address Changes: Address changes are strictly prohibited once the manufacturer has shipped your product.

  • Note: We reserve the right to reject any order at our discretion.

Refund & Exchange Policy Due to the nature of our products, we cannot offer a refund or exchange unless a product is defective. Please carefully read the following conditions:

  • Custom-Made Products (Final Sale): Because custom-sized magnetic screen doors are made specifically for your door frame, they cannot be resold. Therefore, all custom orders are final sale and are not eligible for returns or refunds due to buyer's remorse or a change of mind.

  • Defective Items: You are eligible for a replacement or refund ONLY if there is a defect in material or workmanship (e.g., the magnetic closure doesn’t work properly), or if your screen door was made in the wrong size due to a manufacturing error.

To request a change, cancellation, or to report a defect, please contact our Customer Service Department at support@amiefhome.com.

Perfect-Fit Guarantee We understand that measuring door frames can sometimes be tricky! Even though custom items cannot be refunded, we offer a Perfect-Fit Guarantee for instances where customers have made an error in measuring their doors. (Please see our Perfect-Fit Guarantee page for more details on how to get a replacement).

Inspection of Merchandise IMPORTANT: If your merchandise is damaged in transit, made incorrectly, or has any manufacturer defects, you must notify us within 14 calendar days of delivery.

  • We will have the damaged merchandise either repaired or replaced at no cost to you.

  • If you fail to notify us within this 14-day window, we will be unable to issue a replacement or repair.

  • All damaged shipments must be signed for as damaged upon delivery if a signature is required.

Unforeseen Delays On rare occasions, there may be delays caused by out-of-stock materials, shipping carrier delays, production backlogs, holidays, or other factors beyond our control. If we are notified of a known delay by the manufacturer, we will contact you immediately.